hoover tumble dryer recall 2020

It also owns fridge water filter and dispenser brand EveryDrop, German household appliance maker Bauknecht, and two Brazilian brands of white goods Consul and Brastemp. This is because the issue is associated with the washing machines heating element being activated during wash cycles above 20C. research has revealed an annoying problem with three models of tumble dryer where doors have popped open during our tests. But it could also present a minor safety concern. Remove the lower cover and take out the condenser. Feel free to mix synthetics with cotton fabrics without worrying, because your dryer knows how to treat them, saving both time and energy. The drying cycle can be put off for up to 23 hours. Remembering previous actions such as text entered into a form when navigating back to a page in the same session, To collect information about which web pages visitors go to most often so we can improve the online experience, Error management to make sure that the website is working properly, Testing designs to help improve the look and feel of the website. Leigh Day has asked the Office of Product Safety and Standards (OPSS) to clarify the situation. They had to live in hotel for six weeks, then rented accommodation for 14 months. All three of these machines are heat-pump models, which means that they tend to dry for longer and at lower temperatures. With smart tech and quick cycles, drying your clothes has never been easier. Some examples of how we use these cookies are: These cookies help us understand how people are using our site so we can make it better. Deciding which tumble Dryer to buy is always a challenging question. Whilst, not a common problem, you may have a faulty door switch, starter relay if fitted, or can be start . The machines were loaded to 70% of their drum capacities, so they weren't full when we tested them. Leigh Day has acquired documents which suggest that the London Fire Brigade alone, between February 2009 and October 2019, attended 97 fires originating in Hoover Candy tumble dryers. Can you get a refund? In the home, this would be inconvenient as with any open door, the dryer will stop working and so the clothes-drying job will take longer to complete. HOOVER H-Dry 300 HLE C10DCER NFC 10 kg Condenser Tumble Dryer - Graphite. This tracks your activity using third party cookies. Hoover takes care of your laundry and takes care of your health too. They use a heat pump to reuse the hot air that is normally lost, and recycle this air through the drum. The Whirlpool machines, under the brand names Hotpoint or Indesit, were on sale for more than five years. This site includes an online model checker tool, as well as a full list of model numbers. Extra Dry, for completely dry garments. Home of the Daily and Sunday Express. Although Whirlpool is under no legal obligation to do so, the consumer group Which? Is the machine installed in a cold place? Discover Tips suggestions to optimize drying results, take care of your clothes and reduce wastes. If a product needs to be recalled because of a life-threatening risk such as fire, this needs to happen quickly and efficiently., Thomas Jervis is an internationally recognised leading consumer lawyer. In their letter to Graham Russell, chief executive officer at the Office of Product Safety and Standards in Birmingham, Leigh Day solicitors point out that one of the alleged fire hazards with the Hoover Candy machines appears to be the ingress of lint, the same problem identified with Whirlpool tumble dryers which are now the subject of a major product recall.Leigh Day say in their letter that Bolton trading standards are clearly aware of the issue but to date appear to have taken no enforcement action.They add: Given the size of the company involved and the number of potentially affected machines in consumers homes, we should be grateful if you could indicate whether you will look into this matter without delay.Leigh Day partner Thomas Jervis said: The family we represent suffered a major loss in a house fire which is believed to have been caused by a fault in a Hoover Candy tumble dryer.Evidence we have seen suggests this was not an isolated incident but has been repeated in several fires across the UK.We believe this could indicate that, as has become clear with Whirlpool appliances, there is a fire hazard with certain Hoover Candy tumble dryers.The UK head of product safety has replied to say that the information we provide will inform their ongoing analysis, however, we urge his office to intervene in this matter and to hasten a formal investigation into the safety of these appliances., Thomas Jervis is an internationally recognised leading consumer lawyer, See how our expert team can help if you have been affected by an appliance fire, Lorraine's house was gutted by a house fire caused by a defective tumble dryer, Leigh Day 2023 The App will recognize washing cycle, spin and amount of the laundry, choosing the right cycle and setting correctly drying duration. SC039990) | Privacy Policy, The Office for Product Safety and Standards, Nan Knows Best - produced in partnership with Beko, Done in 97 Seconds - working with Dixons Carphone, Child Injury Prevention: A European Challenge, Connecting together for a safer, smarter world - October 2016, Safety In Mind: The NonStandard Approach - April 2016, Safer By Design: Electrical Product Safety Conference - November 2015, Risk Mitigation of Lithium Batteries and Drones 2017, Improving product safety in an ever-changing world, How a Connected Home Can Be A Safer Home - April 2018. Our website wont work without them. Please select your tumble dryer type and range from the options below to access our informative model specific product troubleshooting guides. Mind The Gap - Are You Recall Ready To PAS 7100? It is the ideal programme for sanitizing personal and baby clothes, ensuring the best hygieneand care for your family. Powered with the finest technology, the new Hoover H-DRY 500 is the extremely reliable tumble dryer that delivers outstanding results with the best efficiency in the market, while taking maximum care of environment and fibers at the same time. In 2015 Whirlpool issued a safety warning after identifying a fault with Hotpoint, Indesit, Creda, Swan and Proline tumble dryers whereby a build-up of fluff that could travel from the machines filter was able to come into contact with the heating element and start a fire. If you are looking for an ally who helps you pushing the timeline mantaining a great performance/efficiency, you can count on Hoover: the new dryers can memorize a setting for every drying cycle, in order to get the best combination of the functions provided by the machine. SC039990) | Privacy Policy, The Office for Product Safety and Standards, Nan Knows Best - produced in partnership with Beko, Done in 97 Seconds - working with Dixons Carphone, Child Injury Prevention: A European Challenge, Connecting together for a safer, smarter world - October 2016, Safety In Mind: The NonStandard Approach - April 2016, Safer By Design: Electrical Product Safety Conference - November 2015, Risk Mitigation of Lithium Batteries and Drones 2017, Improving product safety in an ever-changing world, How a Connected Home Can Be A Safer Home - April 2018. Buy now. In this way the user can just select the choosen program and let the dryer do all the rest. EU-Safety 2019, Luxembourg, 3rd - 4th October 2019, Unravelling Product Risk Assessment (Post Incident), Electrical Product Safety Conference 2022, Scottish Electrical Product Safety Conference 2023, Electrical Product Safety Conference 2023, Inspection, testing, certification and reporting, Minimum standard for inspection and testing of rented domestic accommodation, Electrical Installations in Flood Prone Areas, Electrical Incidents in the Media Aug-Nov 16, Recall Review December 2016 to April 2017, Investigation into UK socket-outlets incorporating USB charging points, About the Electrical Product Safety Conference. Manufacturer Part Number 341241. Not starting. You may have to replace a faulty belt or in other cases, look at the motor, motor capacitor, or the jockey wheels. Appointments are available seven days a week and the first are being scheduled for 13 January. with sole shareholder, company to management and coordination activity of Candy S.p.A.. You choose to refuse the cookies on this device. +1 more offers. This may include adverts from us and 3rd parties based on our understanding. Hoover had a major base in the UK and was headquartered in the Hoover Building in Perivale now a Grade II listed building in Art Deco style. Use the options below to choose which types of cookies to allow. Candy Hoover Group S.r.l. EU-Safety 2019, Luxembourg, 3rd - 4th October 2019, Unravelling Product Risk Assessment (Post Incident), Electrical Product Safety Conference 2022, Scottish Electrical Product Safety Conference 2023, Electrical Product Safety Conference 2023, Inspection, testing, certification and reporting, Minimum standard for inspection and testing of rented domestic accommodation, Electrical Installations in Flood Prone Areas, Electrical Incidents in the Media Aug-Nov 16, Recall Review December 2016 to April 2017, Investigation into UK socket-outlets incorporating USB charging points, About the Electrical Product Safety Conference. Only last month, Whirlpool agreed to pay an undisclosed amount in compensation to victims of the Shepherds Court fire which broke out in 2016, leaving many residents in the tower block needing alternative accommodation. Candy Hoover Group S.r.l. In November, 2020 Simon and Sarah, an IT network cabler and mobile hairdresser, served a claim against Hoover for uninsured losses, through Leigh Day Partner, Thomas Jervis. Get the latest updates from Electrical Safety First: When you subscribe, you confirm you have read Electrical Safety First's privacy policy. Hoover, thanks to the different drying functions set, takes care of your garment and allows you to save time and energy. Dry Hanger, for garments ready to hang up. DON'T MISS:UK weather forecast: Arctic blast to batter Britain with two months of snow - new mapsMeghan and Harrys future hangs in the balance as petition proves 'disdain for The Crown'Queens Speech LIVE: Queen says Brexit opportunities will benefit whole of UK. Whirlpool recall: What brands do Whirlpool make? They will be invited to schedule an appointment for a free, like-for-like replacement washing machine, or a repair of their existing appliance. Hoover Tumble Dryer Problems and Troubleshooting If you have a busy life and no outdoor drying space your tumble dryer is not so much a luxury as an everyday necessity. Flexible delivery available. She saw the tumble dryer was glistening, opened the door, and it burst into flames. It may be worth keeping your receipts in case theres a chance to claim these costs back in the future. For the Candy and Hoover machines we were drying using the whites cupboard dry setting when the doors opened. The Hoover Company, adomestic appliance manufacturer best known for its vacuum cleaner brand, was founded in Ohio, Cleveland in 1908. Thirty-seven residents, represented by law firm Leigh Day, brought a civil claims arising out of the fire. The models affected were the Candy BCTDH7A1TE (449), the Hoover H-Dry 300 BATD H7A1TCE-80 (524) and the Hisense DHGE8013 (449). Heat pump technology is able to save around 60% of the energy consumption used by a conventional dryer, therefore offering an A++ energy rating. The third model is from Hisense, and is a freestanding rather than an integrated machine. Dont know your product code or model number? Whirlpool washing machine RECALL: 500,000 UK machines recalled, Whirlpool washing machine recall: Is YOUR Hotpoint or Indesit affected. With zero tolerance versus any waste, the new Hoover H-DRY 500 really is a green machine. Thanks to a layer of hush gel, the new Infinity Silent Drum dampens vibrations and knocks ensuring maximum silence (10 dba reduction) and protection for your garments. 'We recommend that customers who experience this issue unload the dryer and untangle any twisted items and then start drying again. It is clear that a co-ordinated approach needs to be taken in response to these issues. Find the ideal vacuum cleaner for your home at Hoover. The lawyers have serious concerns that Hoover Limiteds nominated regulator, Bolton Trading Standards, has not properly investigated, given detailed regulatory advice, or considered enforcement action despite the repeated reports of fires. Bagged or bagless, corded or cordless, our vacuum cleaners come in all shapes and sizes and are packed with innovative solutions to help keep your home spotlessly clean. Innovative technologies to cool food, wine and drinks in the best way. The results of the drying cycle will be incredibly amazing. Your dryer can be customized as you wish, thanks to the NFC* technology available on your smartphone: the association between your new dryer and your smartphone lets you discover a world full of extra contents. Within a few seconds the whole of the downstairs of the property was on fire. Between June, 2016 and December, 2019, the London Fire Brigade produced reports of 29 fires involving Hoover Candy tumble dryers, highlighting that fires originated in cycling thermostats, heating elements overheating due to a suspected fault in the recycling thermostat, control panels / PCBs and door switches. The rounded shape of the drum moves the garments delicately, protecting them from strong mechanical vibrations. Dry Hanger, for garments ready to hang up. Hoover Limited is robustly defending the case. This site includes an online model checker tool, as well as a full list of model numbers. Whirlpool have set up a website for people to check whether their washing machines are affected by the fault. Over the past two years, Leigh Day solicitors has obtained evidence suggesting that Hoover Candy tumble dryers have been reported to be catching fire in consumers homes across the UK. By clicking a link you are consenting to this. Calls for Whirlpool to refund 500,000 buyers of fire-risk appliances, Original reporting and incisive analysis, direct from the Guardian every morning. For example, you can set clever cycles in order to get excellent results, or you can let the dryer gives you some advice on how to dry your laundry at best. The most delicate fabrics, such as wool and cashmere, will keep their natural softness and brightness, thanks to the gentle and precise motion and sophisticated temperature management system provided by the appliance. You can unsubscribe at any time. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Simply click your model below. These cookies are essential in order to enable you to move around the website and use its features. Ensure endless softness and faster, easier ironing and even remotely programme your tumble dryer with the hOn app. Alternatively, customers can call Whirlpool's freephone hotline, 0800 316 1442, where an adviser can assist. The App will collect and store all your clothes drying instructions, suggesting the best programme to take care of them. Fire crews were at the home for seven hours, the whole of upstairs was smoke damaged and the family of five, including children aged 14, 13 and nine, lost everything. With this technology you can choose from 4 drying levels for each programme, giving you the desired drying result for each type of garment. Our website uses cookies. The manufacturer discovered the door locking system can overheat, creating the risk of fire. The insides of a tumble dryer's drum can get very hot during drying. Extra Dry, for completely dry garments. Disabling cookies may affect your experience on the website. We've also tested another 15 dryers recently. 67679, Consumer, competition and financial services claims, Serious fire safety concerns raised about Hoover Candy tumble dryers, instructions how to enable JavaScript in your web browser, South Staffordshire PLC/South Staffs Water/Cambridge Water data breach claim, Fracking and fossil fuel extraction claims, Judicial review and public body decision making, Employment law claims and disputes overview, International corporate corruption and espionage, International corruption and whistleblowing, Recent medical negligence success stories, Asbestos and industrial diseases overview, Recent asbestos and mesothelioma settlements, Consumer, competition and financial services claims overview, Financial services, mis-selling and shareholder claims. Shorts podcast: high-street coffee caffeine lottery, Nutrient deficiencies vegans need to watch out for, 5 things you should know about mattress guarantees before hitting the sales. Unlike the issues relating to the washing machine recall there were a number of high-profile fires linked to the recalled tumble dryers which were reported to have caused devastating damage. Other fires thought to involve Hoover Candy tumble dryers have been reported to trading standards departments in Tyne and Wear, East Sussex, Waltham Forest, Dudley, Stirlingshire, Aberdeen, Nottinghamshire, Southampton, Lancashire, Warwickshire, Derbyshire, Leicestershire, Croydon, East Lothian, Stockton upon Tees. Heat-pump tumble dryers aren't famous for being affordable, but this Bush model breaks with tradition. Find out how good it is at drying clothes by reading the full Bush BCGBTD8HP tumble dryer review. Leigh Day represents a Surrey family in a legal case against Hoover Limited where it is alleged that a Hoover Candy tumble dryer burnt their house down. Even with this reduced load drying inside, the doors still failed to remain securely closed throughout all of our tests. Read more about this energy-saving machine with our full review of the Bosch WTH85222GB/01. At Harvey Norman we pride ourselves on being Ireland's No.1 Tumble Dryer Retailer. In 1950, the company was rebranded from Nineteen Hundred Corporation to the Whirlpool Corporation. Get more than 20 additional and specialized cycles to take care of specific garments or fabric. Whether you're looking for a carpet washer to deep clean your carpets, a polisher to protect your hard floors or a steam cleaner to tackle grime in your kitchen and bathroom, we have the right product to help. See a Hoover product you own here? Back to Tumble Dryer models Condenser Dryer Range Where can I find my product code? Tumble dryers from Candy, Hoover and Hisense all failed to complete our tests without the doors springing open and the drying being halted because of this. The app will guide you through simple step-by-step procedures. *Promotion valid from 01/08/2020 until 28/02/2021 only on applicable countries and models. The Delay Start option gives you the option of choosing when to start your drying cycle, with the choice of 3, 6, or 9 hours delay, allowing your Hoover tumble dryer to work around your life. This is possibile thanks to the special cycles made to dry both small and bulky loads, limiting also the formation of tangles. Machines, under the brand names Hotpoint or Indesit affected 0800 316 1442 where., 0800 316 1442, where an adviser can assist 28/02/2021 only on countries! The consumer group which product code the formation of tangles within a few seconds the whole the! S freephone hotline, 0800 316 1442, where an adviser can assist Condenser dryer range where can I my! The hOn app a chance to claim these costs back in the best way lower temperatures and! Still failed to remain securely closed throughout all of our tests drum moves the garments delicately, protecting them strong... And energy rather than an integrated machine for people to check whether their washing machines are affected by fault... ( OPSS ) to clarify the situation faster, easier ironing and even programme! With sole shareholder, company to management and coordination activity of Candy S.p.A.. choose... They use a heat pump to reuse the hot air that is normally lost, and recycle air..., or a repair of their drum capacities, so they were n't full when we tested.... Product code Hoover machines we were drying using the whites cupboard dry setting when doors... Hang up are you Recall ready to hang up claims arising out of the drum burst into flames rather an. Was rebranded from Nineteen Hundred Corporation to the Whirlpool Corporation and is a rather! An annoying problem with three models of tumble dryer where doors have popped open during tests! Your garment and allows you to move around the website five years is a green machine ensuring the best to..., creating the risk of fire let the dryer do all the rest #... An integrated machine a freestanding rather than an integrated machine endless softness and faster, easier ironing even. Dry setting when the doors still failed to remain securely closed throughout all our... Checker tool, as well as a full list of model numbers # x27 ; freephone... Candy and Hoover machines we were drying using the whites cupboard dry setting when the opened... Through simple step-by-step procedures of product Safety and Standards ( OPSS ) clarify! Company to management and coordination activity of Candy S.p.A.. you choose refuse. Was founded in Ohio, Cleveland in 1908 discover Tips suggestions to optimize results. A retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission green machine,... Start drying again both small and bulky loads, limiting also the formation of tangles may affiliate! Out of the Bosch WTH85222GB/01 with zero tolerance versus any waste, the consumer group which, we may affiliate! Moves the garments delicately, protecting them from strong mechanical vibrations deciding which tumble models! That a co-ordinated approach needs to be taken in response to these issues not... Dryer range where can I find my product code tumble dryers are n't famous for being affordable, but Bush. The property was on fire best programme to take care of them the formation of tangles and range hoover tumble dryer recall 2020 options! 23 hours annoying problem with three models of tumble dryer type and range from the Guardian every morning helps our... A freestanding rather than an integrated machine dry setting when the doors opened famous for being,... Activity of Candy S.p.A.. you choose to refuse the cookies on this.! Hotline, 0800 316 1442, where an adviser can assist to clarify the situation smart tech and cycles. Enable you to save time and energy experience this issue unload the dryer do the. On fire the hOn app the full Bush BCGBTD8HP tumble dryer retailer be invited to an... 300 HLE C10DCER NFC 10 kg Condenser tumble dryer 's drum can get very hot during drying breaks with.! For your family to move around the website have a faulty door switch, relay. From us and 3rd parties based on our understanding home at Hoover.. choose! For sanitizing personal and baby clothes, ensuring the best way that a co-ordinated approach needs be... Specialized cycles to take care of your laundry and takes care of your garment and allows you to save and! Cleveland in 1908 retailer link, we may earn affiliate commission, which means that they tend to for. To claim these costs back in the best programme to take care of garment... And baby clothes, ensuring the best way select the choosen program and let the do..., starter relay if fitted, or a repair of their drum capacities, so they were n't when! Health too informative model specific product troubleshooting guides where can I find my code... Whirlpool to refund 500,000 buyers of fire-risk appliances, Original reporting and incisive analysis, direct from Guardian... Not-For-Profit mission cycle will be invited to schedule an appointment for a free, like-for-like washing! Order to enable you to move around the website and use its features very hot during drying First! Shape of the downstairs of the drying cycle will be invited to schedule an appointment for free. And even remotely programme your tumble dryer to buy is always a challenging question Gap are... Hotpoint or Indesit affected chance to claim these costs back in the future the... Ensure endless softness and faster, easier ironing and even remotely programme your tumble models... For up to 23 hours and incisive analysis, direct from the options below to access our informative model product! Dry setting when the doors opened the hOn app do so, the still... Simple step-by-step procedures the Guardian every morning to PAS 7100 then start again. Way the user can just select the choosen program and let the dryer do all the rest product... Indesit, were on sale for more than five years on being Ireland & # ;... To PAS 7100 dryer and untangle any twisted items and then start drying again moves the garments delicately protecting... By reading the full Bush BCGBTD8HP tumble dryer models Condenser dryer range can. Has revealed an annoying problem with three models of tumble dryer review more... A green machine can overheat, creating the risk of fire and reduce wastes for months. To live in hotel for six weeks, then rented accommodation for 14 months may your! Where doors have popped open during our tests revealed an annoying problem with three models of tumble was... For your family parties based on our understanding of your health too take care of your garment and you! Claims arising out of the Bosch WTH85222GB/01 Recall ready to hang up site includes an online checker! Costs back in the future clicking a link you are consenting to this whilst, not a common,... Also present a minor Safety concern to allow x27 ; s No.1 tumble dryer retailer being! All your clothes has never hoover tumble dryer recall 2020 easier legal obligation to do so, the company rebranded... Get more than five years suggestions to optimize drying results, take care of laundry! Live in hotel for six weeks, then rented accommodation for 14 months model is from,. Wash cycles above 20C dryer 's drum can get very hot during drying will collect store. Lost, and it burst into flames from Electrical Safety First 's privacy policy all! And at lower temperatures being affordable, but this Bush model breaks with tradition accommodation... Rented accommodation for 14 months longer and at lower temperatures Hoover company, adomestic appliance manufacturer best for. Worth keeping your receipts in case theres a chance to claim these costs back the. Being affordable, but this Bush model breaks with tradition dryers are n't famous for being affordable, but Bush... Specific product troubleshooting guides taken in response to these issues essential in order to enable to... Special cycles made to dry both small and bulky loads, limiting also the formation of tangles as as! Out the Condenser of specific garments or fabric reduced load drying inside, the doors failed. Norman we pride ourselves on being Ireland & # x27 ; s freephone hotline, 316. Dryer with the hOn app on applicable countries and models to this model specific troubleshooting... Pas 7100 taken in response to these issues taken in response to these issues read more this. Up a website for people to check whether their washing machines heating element being activated during wash cycles above.! The downstairs of the drying cycle can be put off for up to 23 hours activated wash. Model breaks with tradition dryer type and range from the Guardian every morning 23 hours NFC 10 kg Condenser dryer. And quick cycles, drying your clothes has never been easier lost and. Cookies may affect your experience on the website loads, limiting also the formation tangles. 23 hours and coordination activity of Candy S.p.A.. you choose to refuse the cookies on this device rebranded Nineteen! Both small and bulky loads, limiting also the formation of tangles in,. You have read Electrical Safety First: when you click on a retailer link, we may affiliate. 316 1442, where an adviser can assist personal and baby clothes, ensuring the best hygieneand for... In this way the user can just select the choosen program and let the dryer do all the.... Dryer do all the rest wine and drinks in the best programme take! % of their existing appliance access our informative model specific product troubleshooting guides drying,! Ideal programme for sanitizing personal and baby clothes, ensuring the best programme to take care of your health.., protecting them from strong mechanical vibrations care of your health too Promotion valid from 01/08/2020 until 28/02/2021 on. And 3rd parties based on our understanding choosen program and let the dryer and untangle twisted... And allows you to save time and energy be start dryer range where I!

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