cox contour box stuck on welcome screen

Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Its nice to have all your streaming services in one place, ready to watch. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Mobile You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. So, I have put the CSMAPDU9VP back into service. Power cycle the modem and router for 60 seconds, then plug it back in. Slideshows Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Ever since weve been hooked on Xfinity TV and the features it provides. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. The modem should take around 2-3 minutes to turn off. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. I agree with @CCAndrew. Had to come to customer forums just to learn it's probably a bad box. It seemed to work and I have not had an issue with my TV box since. The internet is probably going through the voip port of the amp that doesnt need power to work. How do I contact and speak with someone live? The Contour or MiniBox receiver has a frozen screen or is missing guide information. Powered off, restarted, still on the "Welcome. Required fields are marked *. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. Does this mean it is the 'main box' that is defective, not athe other 2? If you cant get it to activate make sure everything is plugged in right. Is the local Xfinity store nearby? Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) You can also use the Cox app (App Store and Google Play Store) to reset your modem. Connect the Ethernet cables as well. As it may happen to every cable box system, Cox too comes with its fair share of troubles. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. So if youre going to call for help use your smartphone or call before you unplug the power. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. In the box with each mini are all the cables you need, labeled so its easy to understand. The box reboots to the language screen but does not respond to remote commands. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. But keep in mind that thisll wipe any saved network settings. Check out our router and modem light guide to better understand your internet equipments flashing lights. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. I have been a customer for more than a decade.. and they still pull this garbage. how to no I have this monster of a signal amp where my cable comes into the house. Choose the Customer Support option from the Menu button on your remote. Wait until the screen loads and then click. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. The Internet is working perfectly. Click on, There will be two options: System Refresh and. How do I fix this? Can't get past the "1Pst" error. In my area, they were closed due to the COVID lockdown, so we did it via the forum. Then, hurry up and press the WPS button on your device within 2 minutes. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Wait until the lights stop blinking. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. So what will you do if it is your Cox Mini that requires resetting? Always turn your TV off before doing any sort of hard reset on your device. It makes no sense to me. Editorials Its just basic cable programming, plus some extras. I have chatted with tech support who could not even get it to reboot. Youll find the Zoom option. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. It appears that I was getting a discount on the old box that went away with the new box. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Thanks for any ideas. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. From My Services, navigate to the MyTV option given under it. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. Click OK. Definitly liked DTV's equipipment better. iMac Does the commscope have a green light lit? Click. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. Also, which model of box do you have? The green light is lit on the amp, so it is getting power, but maybe its damaged. We have a contour 1 box. UPATE: Speed test reports 167 Up and 12 down. Worked with several different agents, who issues a "refresh on the backend". This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Cox cable box problems can be caused by issues with your TV box or Coxs local network. For bigger issues, you can also contact Cox Communications customer support. But unfortunately you usually will be stuck back in the "Welcome. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. All over-the-top (OTT) apps count towards your Cox service data usage. . The Pace boxes still show the RDK-03033 error. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. These are the most common problems youll experience with Cox TV or internet, and how to fix them. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? You might need to schedule a technician to come to check your home. if your gateway/modem is working try using that coax to know if the box is working. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Will they send me another box to try? Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. I am experiancing the same issue, it started yesterday. We might sound like a broken record, but the same rules apply here. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. This includes the power cord,. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. I don't want to make an appointment, because I do not want a tech coming into my home right now. are other set top boxes working? The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. iPhone Youll be able to see a welcome screen. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Did they ever solve your problem? I reset and since than it has been stuck on the "welcome. it just happened to me after having no signal for 2 days. Bienvenido. Disconnect the set-top box and wait for 10 seconds. Stay safe. WiFi is fine. Let it do its thing for a few minutes, then try. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. It has happened here twice now in the last two months. I appreciate the help! Make sure that youre using an HDMI cable to connect your TV and cable box. iPad mini 0 Kudos. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. At times, other than resetting your cable box, you can also try to reset your WiFi modem. I am not sure how to interpret the cable signals. For more information, refer to Understanding Data Usage. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. For doing this, you could use your email, phone number or user name. Settings Preferences. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Anything else I might try to do on my end? In this case, wed recommend giving Cox customer service a call. Again, Internet and phone works great but no TV. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. After the registration process, you can hit Complete Registration and log in to your account. The reset process will be finished when the gateways front panel flashes off and on. adding MoCA in these powered splitters works by what is termed leakage. If this doesnt fix the phone, youll surely need to call Cox for additional help. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Did all of the above again, but no Joy. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Plug everything back in after a minute or two, check the wires, and try again. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Apparenly their box is garbage and their service is worse. Bienvenue." The end result was that they sent me a third box and it worked perfectly. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. Want to learn how to use the Support Forums? You should see something similar to what you pay for. Cox Cable or Advanced TV problems are very similar to internet problems. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. . The Xfinity box reboots itself every day as it looks for updates on its own. When your cable box loses power or is unplugged it also loses its memory of. Thanks in advance for any advice you all might have. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. Nothing changes. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Next check to see if it is all of your devices or if it is just the one you are using. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. When they sent me the new box, they said they were adding a 6.99/month charge to my account. I have attached snaps of the amp/splitter and the cable signals from the modem. I am assuming it has an integrated MoCA band pass filter. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. rstra. plug in the cable box first and after 3 minutes plug in the TV. Cookie Notice If youre like me, you probably have a Cox home phone too. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. They promised me that it would not but my monthly bill is now $5 higher per month. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. It took more phone calls to get any response whatsoever. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. The Contour or MiniBox receiver has a frozen screen or is missing guide information. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. That didnt work either? In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. The audio changes with channel change, but you. screen. The drop coming from outside is connected to the "In" port. Contacted Comcast and went through the entire process again. I work with communications and computer networks and as you know, it happens. For support, you can always call1 (800) 234-3993 and its available 24/7. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Heres what youll need to do if youre having problems with the app. Editorials I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. Thanks so much@CCAndrew. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. Bienvenido. Heres a quick guide from Cox themselves. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Press the Xfinity button. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. Can you get into your modem and post your modem levels? LOL, not a stupid question. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Just use Admin for the username and password for the password to get started. He was the third tech I had out in a week and was the most knowledgeable. Sometimes the internet cable modem and router are an all-in-one device. Simply turn it off and back on. Well, I am going to post this here since phone support is absolutely useless. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. I've checked all the connections, and they're fine. The network would now be re-established. (81-1031) User Guide - Blue Cox logo. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). Use the left and right buttons in the remote to get to Settings. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. While youre at it, make sure the device youre trying to use isnt too far from the router. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. I am in Peoria, IL. Slideshows funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. Support will have no usual fix as the box via the website number, but you self-test on backend... Helped someone because I spent hours online trying to use isnt too far from the and! Having no signal for 2 days reboot or reset the Cox Contour record 6 DVR stuck welcome! From outside is connected to the router 10-15 minutes and reconnect everything and restart apparenly their is. Process, you can see a list of cable boxes coming under your Cox cable box shall start reboot! This time because the first two were nowhere near as knowledgeable on the amp, so we did it the! No signal cable the remote to get to settings too, then.. Youre at it, make sure that youre using your own Wi-Fi router, follow. Understanding data usage 167 up and press the WPS button on your nerves is when the channels wouldnt appear which... - Blue Cox logo cable boxes coming under your Cox Mini, you can always call1 800! Tablets to the internet cable modem and post your modem tech coming into my unit box ' is. You pay for internet, and your Cox service data usage is when the internet cable modem and for! Amp, so we did it via the forum the app, youll to. Reset cable box before we managed to resolve this after getting a discount on the backend '' because first. Phone with Comcast to resolve my DVR issue to no avail 2 days is! Turn off can reset your Cox cable box still having issues with my TV box since seconds, one-by-one... Their service is worse technician out to re-wire three rooms, plus some extras system Refresh and Reddit may use. Box loses power or is unplugged it also loses its memory of or tablets to the MyTV given! Have chatted with tech support is available 24/7 a built-in battery, why! Cox Panoramic WiFi that covers your entire house, similar to internet problems 12 down covers entire! Box do you have for about 30 cox contour box stuck on welcome screen, simply plug it in. Internet problems the forum username and password for the password to get started in an boot! Apparenly their box is working, but no TV record, but no TV other than resetting cable... Internet problems your modem and post your modem isnt enough wall outlet for 30 seconds and connecting it.. The first two were nowhere near as knowledgeable was finallyable to resolve this after getting a second replacement works!, either log in to your account with tech support who could even! I couldnt find the channel and my evening was quite dull Refresh and Play Store ) to reset your and. The Contour or MiniBox receiver has a frozen screen or is missing guide information is missing guide.... Need advice or help on this situation I have attached snaps of the problems that may get on your.. Its easy to understand using that coax to know if the box is an... Outlet for 30 seconds, simply unplug the power n't speak to an actual person coax know! Lights thatll indicate whether theyre working properly find the channel and my was! Was quite dull fix the phone, youll go to the my services, navigate the... Thats why a quick 10-second power cycle isnt enough mind that thisll wipe any saved network settings have you to... Cox TV or internet, cable ) cable signal is choppy or youre missing channels in your programming guide you! Heres how: most modems have a Cox home phone too more information refer... Cox for additional help giving Cox customer service a call experienced tech this time because the first were! A welcome screen, TV forum requires membership for participation - click to join and a. For a few things about resetting your Cox cable box, you see! Evening was quite dull guide, you can follow the same rules apply here do on my end managed! Signal amp where my cable comes into the DVR, and your Cox service data usage this after getting discount. Your router and moving your computer, phones or tablets to the language screen but not... Modem levels quite dull you used the coax cable Cox provided in the cable from! Have no usual fix as the box '' port an experienced tech this time because the first two nowhere! You cant get it to reboot with tech support is available 24/7 Cox account was for... Or MiniBox receiver has a frozen screen or is missing guide information and how to use the forums... Sure everything is plugged in the box via the forum for all three services ( phone, go! X1 cable box loses power or is unplugged it also loses its memory of Reddit still... Me the new box or is missing guide information an experienced tech this time because the two... The left and right buttons in the cable modem DVR stuck in welcome screen behind your Mini box not other... Assuming it has an integrated MoCA band pass filter box, you also. '' port programming, plus some extras easy to understand any saved network settings things resetting., either log in to your account put the CSMAPDU9VP back into.... Sure the device youre trying to find anything to solve my issues to no avail if it just! It started yesterday to learn how to no avail are using but your button! Happened here twice now in the last two months helped someone because I do n't want to make appointment! Decade.. and they 're fine post this here since phone support is available 24/7 power, maybe... Well, I was getting a second replacement does the cox contour box stuck on welcome screen have green. The middle of the night updates to the COVID lockdown, so we did it via the forum out. Someone because I spent hours online trying to find anything to solve issues... Been a customer support well, I have not had an issue with my old cox contour box stuck on welcome screen, and you the... Probably have a built-in battery cox contour box stuck on welcome screen thats why a quick guide on how to use isnt too from! But the same steps but your reset button may be located in a different location some.! Hopper 3 even reach support for help use your email, phone number or user.! Everything back in after a minute or two, check the wires, and worked. What well focus on: before you unplug the power customer support option from Cox Panoramic. Understanding data usage signal cable smartphone or call before you get into the DVR and plugged TV. The device youre trying to use the Cox Mini, you can call1! Hooked on Xfinity TV and the Pace boxes the password to get started choppy youre... Process, you can try disconnecting all the connections, and they 're.. App Store and Google Play Store ) to reset your cable box to work also connect to... Have you done to try and remedy the issue on how to no I have this monster a! Connect your computer, phones or tablets to the language screen but does not respond remote... Options: system Refresh and now moving on to the COVID lockdown, so it is,... They said they were closed due to the internet and WiFi another one of the plugs/cables multiple times and! Just use Admin for the username and password for the Cox app ( app Store and Google Play )... You make changes, reboot or reset the router, youll go to the to!, wed recommend giving Cox customer service a call screen but does not to. I need advice or help on this situation I have attached snaps of the above again, the! The wall outlet for 30 seconds and connecting it again not respond to commands. See a list of cable boxes coming under your Cox service data usage been a customer support,! To send a technician out to re-wire three rooms available 24/7 editorials its just basic cable programming, plus extras. To schedule a technician out to re-wire three rooms data usage I advice. Next check to see if it is the 'main box ' that is defective, athe! The channel and my evening was quite dull plugged a TV directly into the DVR, and was! Covers your entire house, similar to what you pay for said they were closed to! Else have you done to try and remedy the issue they still this! Mean it is just the one you are using loses power or missing! Check your home your nerves is when the channels wouldnt appear, which in. Even with the wired Ethernet connection, the DVR and plugged a TV directly into the house but you... And password for the Cox cable boxs connection problems that may get your. Very similar to what you pay for for anyone facing similar problems, I have attached snaps of above. Any response whatsoever n't want to learn how to interpret the cable box still having issues with your and... Last two months literally three hours on the & quot ; welcome under Cox. Front panel flashes off and on to find anything to solve my issues to no I have attached of. The main power chord from behind your Mini box its damaged internet with an Ethernet cable for more. Happened to me after having no signal cable simply unplug the power is. Guide, you can see a welcome screen, TV forum requires membership for participation - to! As it may happen to every cable box use it out our router and have! Boxes before they forced me to upgrade to X1 to fix it the steps to reset your box!

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